Visitors will find that Indians are generally very helpful and courteous.
However, they will also discover that procedures -- even for a simple thing
like buying a railway ticket -- can be very slow. Forms have to be filled
in, and there are queues for almost everything. Foreigners used to getting
things done in a jiffy will find the pace cumbersome, and may blame it on
the work culture. There is lethargy, but that is changing drastically to
efficiency and eagerness to do one's duty, and is very noticeable in the
private sector.
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